Privacy Policy 711cuc – Our Commitment to Protecting Malaysian Players' Data

This Privacy Policy is issued by 711cuc, an online entertainment and gaming platform operating in Malaysia. This document clearly and transparently explains how we handle the personal information you share with us when registering, making a deposit, playing or interacting with the 711cuc platform in any way.

We take your privacy very seriously. At 711cuc, a privacy policy is more than a legally required document — it reflects our core values toward our players. We operate in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and take all reasonable steps to ensure your data is handled responsibly, securely, and transparently at all times.

This policy applies to all users of the 711cuc platform, including visitors who browse the website without registering, active registered players, and former players whose accounts have been closed. By continuing to use the 711cuc platform after reading this policy, you are deemed to have understood and accepted the way we handle your personal data as described herein.

711cuc collects personal data only when it is necessary to provide the services you request or to fulfil our legal obligations. The following are the categories of data we collect:

Registration & Identity Data

• Full name as it appears on your official Malaysian identity document
• Identity card number (MyKad) or passport number
• Date of birth to verify that you are 21 years of age or older
• An active and reachable email address
• An active Malaysian mobile number
• Current residential address in Malaysia

Financial Data & Transactions

• Malaysian e-wallet account information (Touch 'n Go, GrabPay, Boost, ShopeePay) — account numbers only, never passwords
• Malaysian bank account number for withdrawal purposes (FPX, Maybank2u, CIMB Clicks)
• Deposit and withdrawal transaction history, including date, time, and amount
• Records of wins and losses for legal compliance purposes

Usage & Technical Data

• IP address and device information used to access the platform
• Web browser type, operating system and software version
• Gaming history and activity on the 711cuc platform
• Logs of account login and logout times
• Interaction data with the platform interface, including games browsed and played

Every piece of data collected by 711cuc is used for a specific and legitimate purpose. We do not use your data for irrelevant purposes or in ways you would not reasonably expect. The following are the primary purposes for which data is used at 711cuc:

• Creating and managing your player account on the 711cuc platform
• Verifying your identity during registration and the Know Your Customer (KYC) process
• Processing deposits and withdrawals securely and promptly
• Crediting bonuses, tournament prizes, and promotions to your account
• Providing effective customer support whenever you reach out to our team
• Sending important account, transaction, or policy update notifications via email or SMS
• Sending marketing communications about 711cuc promotions – you may opt out at any time
• Meeting anti-money laundering (AML) compliance obligations and financial reporting requirements
• Analysing usage patterns to improve the overall platform experience
• Detecting and preventing fraud, account misuse, and unlawful activity

Under Malaysia's Personal Data Protection Act 2010 (PDPA), 711cuc processes your personal data only on valid legal grounds. The following are the legal bases we rely on when processing your data:

• Contract Fulfillment – Processing is necessary to perform the platform usage agreement between you and 711cuc, including account management, transaction processing, and the provision of gaming services
• Legal Obligation – Processing is necessary to comply with applicable Malaysian laws, including KYC requirements, AML reporting obligations, and relevant tax obligations
• Legitimate Interests – Processing for fraud detection, platform security enhancement, and usage analytics that does not unreasonably infringe on your privacy rights
• Consent – For marketing communications and the use of non-essential cookies, we rely on the express consent you have provided, which may be withdrawn at any time

711cuc does not sell your personal data to any third party under any circumstances. Your data may be shared with the following categories of recipients, but only to the extent necessary for the stated purposes:

• Payment Service Providers – Payment gateways that process your deposits and withdrawals via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow and FPX. They receive only the data necessary to process the transaction and are bound by strict data protection agreements
• Game Providers – Companies such as Pragmatic Play, PG Soft, and Evolution Gaming may receive anonymous account identifiers to deliver gaming services, but are not given your full personally identifiable information
• Legal Authority – 711cuc will disclose data to Malaysian authorities when required by law, court order, or a legitimate legal investigation
• Identity Verification Services – Third parties assisting with the KYC process may receive your identification documents for verification purposes only, and this data is not used for any other purpose

All third parties that receive 711cuc player data are bound by data protection agreements that hold them to standards at least equivalent to those we apply ourselves. 711cuc conducts periodic reviews of these third parties to ensure ongoing compliance.

711cuc continuously invests in security infrastructure to ensure your personal data is protected at every stage – whether in transit, during processing or in storage. The key security measures we have in place are as follows:

While 711cuc takes all reasonable technical and organisational measures to protect your data, no security system in the world can guarantee absolute 100% protection. You also play an important role by keeping your account password secure and not sharing it with anyone.

711cuc does not retain your personal data for longer than is necessary for the stated purpose or as required by Malaysian law. Specific retention periods are as follows:

• Active Account Data – Retained for as long as your account is active at 711cuc and for 7 years after account closure, in accordance with Malaysian financial regulatory requirements
• Financial Transaction Records – Retained for 7 years from the date of transaction in accordance with the Financial Services Act 2013 and applicable AML regulations
• KYC Documents – Retained for 7 years from the date of verification or account closure, whichever is later
• Usage & Technical Logs – Retained for 12 months for security purposes and technical troubleshooting
• Support Communication Data – Records of interactions with our support team are retained for 3 years for reference and service improvement purposes

Once the specified retention period has elapsed, your data will be permanently deleted or fully anonymised so that it can no longer be associated with you as an individual. The deletion process is automated and regularly audited to ensure it takes place according to the scheduled timeline.

711cuc uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. The types of cookies we use are as follows:

• Essential Cookies – Required for core platform functions such as login, session authentication, and security. These cookies cannot be disabled without affecting platform functionality
• Performance Cookies – Collects information on how players use the platform – pages visited, time spent and errors encountered – to help us improve the user experience
• Functional Cookies – Saves your preferences such as language, display settings and favourite games so you do not need to reconfigure them on every visit
• Analytics Cookies – Helps us understand platform usage patterns in aggregate without identifying individual players, used for product planning and platform improvements

You can manage your cookie settings through your web browser at any time. Most modern browsers allow you to view, delete, or block cookies from specific websites. Please note, however, that disabling essential cookies may affect the functionality and security of your 711cuc account.

As a 711cuc player whose personal data we process, you have certain rights under Malaysia's Personal Data Protection Act 2010 (PDPA). 711cuc is committed to making it easy for you to exercise these rights without unnecessary obstacles:

• Right of Access – You have the right to request a copy of the personal data we hold about you. We will fulfil this request within 21 days
• Right to Rectification – If your data is inaccurate or incomplete, you have the right to request a correction. We will process the correction within 14 days
• Right to Erasure – You may request the deletion of your data under certain circumstances, such as when the data is no longer needed for its original purpose and there is no legal obligation requiring its retention
• Right to Withdraw from Marketing – You may withdraw your consent to receive marketing communications at any time without affecting your core account services
• Right to Complain – If you are unsatisfied with how we handle your data, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia

To exercise any of the rights above, please contact our privacy team by email at support@711cuc.click stating the right you wish to exercise and the relevant information. We may need to verify your identity before processing the request in order to protect the security of your account.

The 711cuc platform is exclusively for individuals aged 21 and above. We do not knowingly collect, process, or store any personal data from individuals under the age of 21. All registrants are required to verify their age during the registration process.

Should 711cuc become aware that personal data of an individual under the age of 21 has been collected inadvertently, we will take immediate steps to delete that data and close the account in question. Parents or guardians with concerns about this matter are welcome to contact us promptly at support@711cuc.click.

711cuc may update this Privacy Policy from time to time to reflect changes in our practices, the technologies we use, legal requirements, or other operational reasons. When we make material changes, we will:

• Updating the "Last Updated" date at the top of this document
• Notifying all registered players by email at least 7 days before any changes take effect
• Displaying a clear notice on the platform's main page regarding upcoming policy updates
• Storing archived versions of this policy so players can refer to previous editions when needed

Continued use of the 711cuc platform after the effective date of any changes constitutes acceptance of the updated policy. If you do not agree with the changes made, you have the right to close your account and request deletion of your data before those changes take effect.

If you have any questions, concerns or complaints regarding how 711cuc handles your personal data, or if you wish to exercise any of the rights set out in this policy, please contact us through the following channels:

• Privacy Email: support@711cuc.click – please use the subject line "Privacy Inquiry" to help us route your message to the right team
• Live Chat: Available 24/7 within the platform for general enquiries; complex privacy matters may be referred to a dedicated team
• Response Time: Privacy inquiries are typically addressed within 2 business hours; data rights requests within 14 to 21 days